TRACKING YOUR PACKAGE
Please allow 48 hours from the time you receive your tracking number for it to populate before calling in to inquire. Your tracking number is sent to you once your order has been shipping. you can track your order through the link provided in your shipping confirmation email or by putting your tracking number into the carrier’s shipment tracking page.Track Shipment via DHL TRACK VIA USPS Priority TRACK VIA IBC
HOW CAN I TRACK MY ORDER?
US customers, you can track your order through the link provided in your shipping confirmation email. Please allow up to 24-28 hours for the tracking number to repopulate. Shipping confirmations are sent out in the morning and afternoon on the day the order ships out.
International customers, you can track your order through the link provided in your shipping confirmation email. Please allow up to 48 hours for the shipping confirmation to be updated.
Once an order is submitted, we are unable to make any changes to quantity, sizing or your shipping method. There is a small time window after placing the order that we may be able to cancel the order or modify the shipping address.
Please speak to us on live chat or call in at 561-948-6557.
WHY DO I NOT HAVE A TRACKING NUMBER?
If you order a single Face Shield®, we ship letter-rate so you will not have tracking.
All other orders will have a tracking confirmation sent to your email.
-Please check your order confirmation and make sure you have specified the correct email
-Next, please check your junk/spam folder in your inbox
-Please understand we send you two emails the first is a confirmation email of receipt
-The second is the shipping confirmation email with a tracking number that will be active within 48 hours, as there can be delays with our shipping carriers technology.