HOLIDAY SHIPPING POLICY
Order by 12PM EST on Tuesday, December 20th and select USPS OVERNIGHT SHIPPING for USPS to guarantee Holiday Delivery.
Any orders that do not have USPS OVERNIGHT SHIPPING as the shipment method as of December 16th cannot be guaranteed delivery by the holidays. We are not responsible for delayed packages once shipped via USPS.
Due to the high demand, for all shipments please refer to the following timeline for when all orders are expected to be processed:
- Orders placed Monday-Friday before 4PM EST will begin processing that day (excluding holidays & pre-orders).
- Orders placed after 4PM EST will begin processing the next business day (excluding holidays & pre-orders).
- Orders placed after 4PM EST on Friday will begin processing the following Monday (excluding holidays & pre-orders).
All orders typically SHIP THE SAME DAY they begin PROCESSING, pending availability and credit card verification. Unfortunately, at this time Alpha Defense Gear is unable to deliver a package on Saturdays.
Alpha Defense Gear will contact you with a follow-up email if the merchandise you have selected is not currently in stock. If your order contains a backordered face shield within a pack deal, we will replace it with a similar style to keep from holding your order.
TACTICAL GEAR CAN TAKE UP TO 3-5 BUSINESS DAYS TO SHIP
If you have any questions or want to check your order status, please contact us at 561.948.6557.
Delivery occurs in 1-4 business days for domestic and Canadian orders after processing, pending availability and credit card verification. Processing may take up to 1 business day depending on when the order was placed.
U.S. Shipping Costs:
Delivery to Alaska, Hawaii, Puerto Rico or APO/FPO addresses will be shipped via USPS. Please allow 7-10 business days for delivery.
Delivery occurs within 2 to 4 business days after processing depending on customs clearance, pending availability and credit card verification. Orders will be shipped via DHL Express Air. If your order contains a pre-order item, your entire order will be held and shipped in full once the product is available. Free shipping promo codes are not eligible for any DHL shipments.
USPS 1st Class Priority | Tracking
Delivery occurs within 6 to 10 business days after processing depending on CUSTOMS CLEARANCE, pending availability and credit card verification. Orders will be shipped via USPS International with tracking. If your order contains a pre-order item, your entire order will be held and shipped in full once the product is available. Free shipping promo codes are eligible if there is a promo available.
Alpha Defense Gear is not responsible for any duties or taxes on international shipments. Please check with your local government before placing an order.
REFUSAL OF DELIVERY
If you refuse delivery of any order you placed it will be returned to our warehouse. You will receive a refund for the merchandise and tax paid, but shipping charges are non-refundable.