FAQ

HOW DO I SEND BACK A RETURN?

Not happy with your AlphaDefenseGear.com product? Return it to us within 30 days, and we’ll give you a full refund. Please follow the steps below:

Please process your return by clicking this link here.

WHAT IS YOUR RETURN POLICY?

You can return your items within 30 days of your purchase for a full refund excluding the shipping cost. Items must be unworn and still have packaging intact.
*We will not process refunds for items without packaging intact*

AM I ABLE TO PROCESS AN EXCHANGE?

At this time, we are able to exchange product for equal value.

View our Return Policy

RE-SHIP PROCEDURE

For our Domestic Alpha Defense Team Members, please allow

20 business days before you do the following:

• Invalid Address: If your address has been determined to be invalid, we will need you to verify your address. A fee may be incurred if we have to adjust your address and reship your package.
• Dead Letter: If the tracking number shows “Dead Letter”, no worries! We will reship your order at no cost to you.
• Missing or Incorrect Item: If you were missing an item, received the wrong item or wrong size, no worries! We will send you a return label to have the issue resolved at no cost to you.

For our International Alpha Defense Team Members, please allow

20 business days before you do the following:

• Tracking to Country: If you paid for this shipping method, we will need your package to be returned to us before being able to reship the order. A fee may be incurred if we reship your order. Please see International Shipping Policy and Link below:
• Priority and Express: If you have not received your package and the shipping address is incomplete or invalid, please contact us to verify your shipping address. If changes to the address need to be made, a fee may be incurred to reship the order. If you haven’t received your package and we have not received the package back, and it has been 20 business days, we will reship your package at no cost to you.

PLEASE NOTE: We will only be able to reship an International Order once.

REFUND PROCEDURE

• If the tracking number shows updates, we will ONLY be able to refund product cost.
• If the tracking number never updates, we will issue a FULL REFUND.

PLEASE NOTE: Domestic customers must wait 20 business days from the last scan. International customers must wait 20 business days from the last scan.

Shipping

ALPHA will process your order within 24 hours of receipt. This will include all orders we get from Sunday through Thursday (excluding any Holidays). Orders received on Friday & Saturday will be shipped on Monday. ALPHA can not control the arrival of the package once it leaves the facility at Boca Raton, Florida. We do however post a tracking number once the item leaves our facility.

Priority Shipping 1-3 Business Days

Priority orders will be processed within 24 hours of receipt of your order. This will include all orders we get from Sunday through Thursday(excluding any Holidays). Orders received on Friday & Saturday will be shipped on Monday. We do however post a tracking number once the item leaves our facility.

First Class Shipping 2-5 Business Days / West Coast up to 7 Business Days 

First Class orders will be processed within 24 hours of receipt of your order. This will include all orders we get from Sunday through Thursday(excluding any Holidays). Orders received on Friday & Saturday will be shipped on Monday. We do however post a tracking number once the item leaves our facility.

TRACKING YOUR PACKAGE

Please allow 48 hours from the time you receive your tracking number for it to populate before calling in to inquire.

HOW DO WE HANDLE BACK ORDERS?

Due to high volume of orders we very rarely will be out of stock of an item. We will notify you by email or phone if this occurs with an estimate ship date of the Back ordered product.

WHERE DOES MY ORDER SHIP FROM?

We ship from our warehouse located in Boca Raton, FL.

Read our full domestic shipping policy.

INTERNATIONAL SHIPPING OPTIONS

For international orders, you will be presented with shipping options at checkout. Select the shipping method that best meets your needs. Since shipping fees are calculated based on a number of factors (including, without limitation, the desired shipping method and speed, the contents of and number of items in your order, the weight of the items in your order and the location to which the order is shipping), shipping charges can only be provided once you begin the checkout process. Unfortunately, we cannot offer free shipping to international destinations. Please Note: Shipping windows are estimates and delivery dates cannot be guaranteed. You will be given estimated delivery days at the time of checkout based on your selected destination country and the shipping methods available for the items in your shopping cart.

DO YOU SHIP INTERNATIONALLY?

Yes, we ship internationally but please note that customs can be extremely difficult to work with and duties/taxes may be charged. Please review all information on our international shipping policy so you fully understand your country’s logistic behavior.

WHAT IS YOUR WARRANTY POLICY?

Face Shield® and Fleece Face Shield® please see

VIEW LIFE-TIME WARRANTY

All other Apparel we warranty up to 30 days.

Please review the tags and make sure to always machine wash cold and air dry

FACE SHIELD® INFORMATION

Alpha Defense Gear Face Shield® tubular bandanas offer style and sun protection without weighing you down. Face Shield® tubular bandanas can be worn MULTIPLE WAYS! Lightweight and comfortable, our Face Shields® wick away moisture, dry quickly and breathe well. They can be worn more than 10 different ways—from a beanie to a headband to a hair tie.

You’ll be amazed by how effectively it reduces skin temperature and helps maintain hydration to keep you fresh and ready while outdoors.

Lifetime Warranty on all Face Shields®

SHOP FACE SHIELDS®

FACE SHIELDS® and COVID-19

The CDC recommends wearing cloth face coverings in public settings where other social distancing measures are difficult to maintain to help slow the spread of COVID-19. Alpha Defense Gear FACE SHIELD® tubular bandanas are not manufactured to and do not prevent bacteria or viruses.

Cloth face coverings should not be placed on young children under age 2, anyone who has trouble breathing, or is unconscious, incapacitated or otherwise unable to remove the mask without assistance.

The cloth face coverings recommended are not surgical masks or N-95 respirators. Those are critical supplies that must continue to be reserved for healthcare workers and other medical first responders, as recommended by current CDC guidance.

CDC:
https://www.cdc.gov/coronavirus/2019-ncov/prevent-getting-sick/cloth-face-cover-faq.html
https://www.cdc.gov/coronavirus/2019-ncov/hcp/ppe-strategy/face-masks.html
https://www.cdc.gov/coronavirus/2019-ncov/prevent-getting-sick/how-to-wear-cloth-face-coverings.html

eGift Cards

• Gift cards can be purchased online only.
• Gift cards are redeemable for merchandise on ALPHADEFENSEGEAR.com only.
• Gift cards don’t expire or decrease in value if unused.
• Upon redemption, any unused balance will remain on the gift card for future purchases. Gift card balances can’t be redeemed or exchanged for cash, except where required by law.
• Gift cards can not be returned or canceled after purchase.
• Gift cards will not be replaced if lost or stolen.
• ALPHADEFENSEGEAR.com reserves the right to refuse, cancel, or hold gift cards and orders for suspected fraud, for cards mistakenly issued in an incorrect denomination, or for other violations of this gift card policy.
  For questions about gift cards, please Contact Us.